Orders & returns

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ORDER STATUS

From Monday to Friday, orders confirmed before 12 p.m. Eastern time are dispatched on that day. Orders confirmed on Saturdays, Sundays or Federal Holidays will be processed on the following business day.After receiving your shipping confirmation email, please allow up to 1 business day for your tracking information to update with our transportation partner.

SHIPPING POLICY

Hooké offers Canada and United States shipping with Canada Post (USPS). Typical transit time is between 2-7 business days for Canada and 4-7 business days for United States. Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 2 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. Regarding international shipping, typical transit time is between 5-10 days, but occasionally items can experience customs delays of several weeks.

EXCHANGE POLICY

You may return any unused product for exchange only within 7 days from the time you receive your order. Customer is responsible for shipping cost unless the product is defective or an error has occurred during your order. Only products in unused condition will be accepted for exchange.

If you have any questions on your order, email us at info@hooke.ca or call us at 418.524.4443 #227